How To Reach Robinhood Support and Get Your Question Answered
Robinhood offers three ways to contact support, and the fastest route depends on what you need
Robinhood support is available through the app, through email, and through phone — but not all three work equally well for every problem. The app's in-app messaging system handles most account questions and usually gets a response within one business day. Email takes longer but creates a written record. Phone support exists but is limited to account verification issues and certain account problems, not trading questions.
Before you contact support, know that Robinhood's response time varies by the type of question. Account access problems, deposit issues, and verification questions move faster than questions about trading rules or tax documents. Having your account number, the specific transaction date, and a clear description of what went wrong will speed up any response.
Key Takeaways
- The in-app messaging system under Account > Help & Support is the fastest way to reach Robinhood for most questions, with responses typically within one business day.
- Email support at support@robinhood.com works for complex issues but takes three to five business days and creates a record you can reference later.
- Phone support is available but limited to account verification and access issues, not general trading or account questions.
- Having your account number, transaction dates, and a clear description of the problem ready before you contact support will reduce back-and-forth delays.
Using in-app messaging for the fastest response
Open the Robinhood app, tap the Account tab at the bottom, scroll down to Help & Support, and select "Contact Us." From there, choose the category that matches your problem — account, deposits, withdrawals, verification, or trading. Robinhood will show you a list of common answers first; if none match, you can start a message thread with support.
In-app messages typically get a response within one business day, sometimes the same day for urgent issues like account lockouts or deposit problems. The system keeps your entire conversation history in one place, so you can refer back to previous answers without searching through email. If Robinhood needs more information, they will ask in the same thread.
The trade-off is that in-app support cannot handle every type of question. If your issue involves tax documents, legal disputes, or something outside the standard account categories, you may need to use email instead.
Sending an email to support@robinhood.com
Email support reaches the same team as in-app messaging but takes longer — typically three to five business days. Use email when you have a complex issue, need to attach documents, or want a written record of the conversation for your records.
In your email, include your full name, account email address, and account number at the top. Describe the problem in one or two paragraphs, including the date the issue occurred and any transaction IDs or reference numbers. If you are attaching documents, keep them to PDF or image format and limit attachments to three files.
Robinhood will reply to the same email address, so check your spam folder if you do not see a response within five business days. If you do not receive a response after a week, you can send a follow-up email referencing your original message.
Phone support for account access and verification issues
Robinhood offers phone support, but it is narrower than email or in-app messaging. Phone lines handle account lockouts, password resets, two-factor authentication problems, and identity verification issues. They do not handle trading questions, tax document requests, or disputes about trades or fees.
To find the phone number, open the app, go to Account > Help & Support > Contact Us, and look for the phone option. Wait times vary; calling during off-market hours (before 9:30 a.m. or after 4 p.m. Eastern) usually means shorter waits than calling during trading hours.
Have your account email and phone number ready before you call. If you cannot access your account, be prepared to verify your identity through security questions or other methods before the agent can help you.
What information to have ready before contacting support
Robinhood support will ask for the same details regardless of which contact method you use. Gather these before you reach out: your full name, the email address on your account, your account number (visible in the app under Account > Profile), and the date the issue occurred.
If your question is about a specific trade or transaction, have the ticker symbol, the number of shares, the price, and the exact date and time. If it is about a deposit or withdrawal, have the bank name, the amount, and the date you initiated it. If it is about verification or identity, have a government-issued ID ready in case they ask you to verify information over the phone.
Writing down your question before you contact support helps you explain it clearly the first time, which reduces the number of follow-up messages you will need to send.
Common reasons support takes longer than expected
Robinhood support is slower during market hours and on days when markets are volatile. If you contact support on a Monday morning during a market surge, expect longer waits than if you contact them on a quiet Wednesday afternoon. Tax season (January through April) also slows down responses because many users are requesting tax documents at the same time.
Support also takes longer if your issue requires investigation — for example, if you are disputing a trade price or reporting unauthorized activity. These cases go to a different team and can take one to two weeks. You will receive updates in your message thread or email as the investigation progresses.
If your account is flagged for compliance review or pattern day trading restrictions, support responses slow down significantly because those issues require review by a different department. In these cases, email is often faster than in-app messaging because it creates a formal record.
What to do if support does not resolve your issue
If Robinhood support does not resolve your problem after two or three exchanges, ask them to escalate your case to a supervisor or specialist team. Use the phrase "I would like to escalate this case" in your message or email. Escalations do not may provide a different answer, but they route your issue to someone with more authority.
If you believe Robinhood has violated securities rules or treated you unfairly, you can file a complaint with the Financial Industry Regulatory Authority (FINRA) at finra.org/investors/complaints. FINRA handles disputes between investors and brokers. You can also file a complaint with the Securities and Exchange Commission (SEC) at sec.gov/tcr.
Keep copies of all messages, emails, and transaction records related to your issue. If your case goes to FINRA or the SEC, you will need to provide documentation of what happened and what Robinhood told you.
Frequently Asked Questions
How long does it usually take to get a response from Robinhood support?
In-app messaging typically gets a response within one business day. Email takes three to five business days. Phone support for account access issues is usually immediate if you can reach an agent, though wait times vary by time of day and market conditions.
Can I call Robinhood to ask about a trade I made?
No. Phone support only handles account access, verification, and security issues. For questions about trades, prices, or trading rules, use in-app messaging or email. In-app messaging is faster for these questions.
What if I need to attach documents to my support request?
Email is the best option for attachments. In-app messaging does not support file uploads. When you email support@robinhood.com, attach documents as PDF or image files and keep the total to three files or fewer.
Does Robinhood have live chat support?
Robinhood does not offer live chat. Your options are in-app messaging, email, and phone support for specific account issues. In-app messaging is the closest to real-time support and usually gets a response within one business day.
What should I do if I think my account was hacked?
Call Robinhood immediately using the phone number in the app under Account > Help & Support. If you cannot access your account, use a different device or browser to reach the login page and select "Forgot Password" to regain access. After you secure your account, contact support to report the unauthorized activity and request a review of recent trades.