How to Reach Robinhood Customer Support
Robinhood offers support through multiple channels, but phone support is not one of them
Robinhood does not have a phone line for customer support. The company handles questions and account issues through its in-app messaging system, email, and a web-based help center. If you need to reach someone, your fastest option is usually the in-app support feature, which lets you message Robinhood directly from your phone or computer without leaving the app.
Response times vary depending on the issue and how busy the support team is. Simple questions about how a feature works may get answered within hours. Account problems or issues involving money may take longer — sometimes a few business days. Robinhood does not publish may provide response times, so if your issue is time-sensitive, you should reach out as soon as you notice the problem.
Key Takeaways
- Robinhood support is available through in-app messaging, email, and their web help center — not by phone.
- In-app messaging is usually the fastest way to reach someone, since you can send a message directly from your account.
- For account or money issues, response times can range from a few hours to several business days.
- You can also search Robinhood's help center for answers to common questions before contacting support.
- If you have a complaint about Robinhood's service, you can file a complaint with the Financial Industry Regulatory Authority (FINRA).
Using in-app messaging to contact support
The in-app messaging feature is built into the Robinhood app on your phone or the web version on your computer. To start a conversation, look for a help or support icon — usually a question mark or chat bubble — and select the option to message support. You will be asked to describe your issue, and you can include screenshots or other details that might help Robinhood understand what you need.
Once you send a message, you will receive a confirmation that it was received. Robinhood will respond in the same conversation thread, so you can check back in the app to see replies. If you have multiple issues, it is better to send separate messages for each one rather than bundling them together, since that helps the support team route your question to the right person faster.
Emailing Robinhood support
You can also reach Robinhood by email, though in-app messaging is usually faster. To find the correct email address for your issue, go to Robinhood's help center on their website and look for contact information. The email address may differ depending on whether your question is about your account, a technical problem, or something else.
When you email, include your account details (such as your username or the email address linked to your account), a clear description of the problem, and any screenshots that show what you are experiencing. This information helps Robinhood find your account and understand the issue without having to ask follow-up questions that delay the response.
Searching the Robinhood help center
Before contacting support, check Robinhood's help center on their website. It contains articles about how to use the app, how to place trades, how to deposit or withdraw money, and how to fix common technical problems. Many questions are answered there, and you may find the information you need without waiting for a response from the support team.
The help center is organized by topic, and you can also use the search function to look for keywords related to your question. If you search for something like "how to transfer money out" or "why is my order pending," you will usually find step-by-step instructions or explanations of what is happening.
What to include when you contact support
Robinhood support can help you faster if you provide the right information from the start. Always include your account username or the email address associated with your account, the date and time the problem occurred, and a clear description of what happened. If the issue involves a specific trade or transaction, include the ticker symbol, the number of shares, and the price.
If you are reporting a technical problem — such as the app crashing or a button not working — describe what you were trying to do, what happened instead, and what device and operating system you are using (for example, iPhone with iOS 17, or Windows 10 on a desktop). Screenshots are helpful but not required. The more detail you provide, the less back-and-forth it will take to solve the problem.
Filing a complaint with FINRA if support does not resolve your issue
If you contact Robinhood support and feel your issue was not resolved fairly, or if you believe Robinhood violated a rule or treated you unfairly, you can file a complaint with the Financial Industry Regulatory Authority (FINRA). FINRA is an independent organization that oversees brokerage firms and handles customer complaints.
You can file a complaint on FINRA's website at finra.org. You will need to describe what happened, when it happened, and what you have already done to try to resolve it. FINRA will forward your complaint to Robinhood, and Robinhood will have a set amount of time to respond. FINRA can also help mediate disputes if both sides agree to it. Filing a complaint with FINRA does not cost you anything.
Frequently Asked Questions
Does Robinhood have a phone number I can call?
No. Robinhood does not offer phone support. You can reach them through in-app messaging, email, or their help center website. In-app messaging is usually the fastest option.
How long does it take Robinhood to respond to a support message?
Response times vary. Simple questions may be answered within a few hours, while account or money issues can take several business days. Robinhood does not publish may provide response times. If your issue is urgent, mention that in your message.
What if I need to report fraud or unauthorized activity on my account?
Contact Robinhood support immediately through the in-app messaging system or email. Describe what happened and when you first noticed it. Robinhood will investigate and may freeze your account while they look into the issue. You can also file a complaint with FINRA if you feel Robinhood did not handle the situation properly.
Can I get my money back if Robinhood made a mistake?
That depends on what happened. Contact support with details about the mistake, and Robinhood will review your account. If Robinhood caused the error, they may be able to correct it. If you disagree with their decision, you can file a complaint with FINRA.
Is there a way to escalate my support request if I am not satisfied?
When you message support, you can ask to have your issue escalated or reviewed by a supervisor. Mention in your message that you would like escalation and explain why you feel your issue needs higher-level review. There is no may provide of escalation, but Robinhood will consider your request.