How to Reach Robinhood Customer Support by Phone, Email, and Chat
The fastest way to reach Robinhood depends on your problem
Robinhood offers three main contact channels: phone support during market hours, email for non-urgent issues, and in-app chat for account and trading questions. Phone is fastest for time-sensitive problems like a locked account or a trade that didn't go through. Email works when you need a written record or are contacting them outside trading hours. In-app chat is available to most account holders and connects you to support without leaving the platform.
The company does not staff a general customer service phone line. Instead, you call a specific department based on your issue — account access, trading problems, or billing questions each have their own number. Having your account number or the email address tied to your account ready before you call will speed up the process.
Key Takeaways
- Robinhood's phone support operates during market hours (9:30 a.m. to 4 p.m. Eastern, Monday through Friday) and routes calls to different departments based on your issue type.
- In-app chat is available to most users and often has shorter wait times than phone support during busy trading periods.
- Email support works for non-urgent matters and creates a record of your request, though responses typically take one to three business days.
- Account access issues and suspected fraud should be reported by phone immediately rather than email, since these problems block your ability to trade.
Phone support numbers and when to use them
Robinhood's main support line is 1-650-681-0600. This number routes to different departments depending on which option you select. The system will ask whether you are calling about account access, trading or positions, or billing and payments. Have your account email address ready when you call.
Phone support is open during market hours: 9:30 a.m. to 4 p.m. Eastern, Monday through Friday. If you call outside these hours, you will reach a voicemail system. Robinhood does not return voicemails left after hours until the next trading day. Wait times during the first and last hour of the trading day are typically shorter than mid-day, when most traders are active.
If you cannot access your account due to a forgotten password, locked account, or suspected unauthorized activity, phone is the right choice. These issues prevent you from trading and often require immediate verification of your identity. Email support cannot unlock your account or reset your password.
In-app chat for faster responses during trading hours
The Robinhood mobile app and web platform both include a chat feature in the Help section. Tap the question mark icon (mobile) or select Help from the menu (web), then choose "Contact Us." This opens a chat window where you can describe your issue. Most users see a response within minutes during market hours, though wait times can stretch to 30 minutes or longer during heavy trading volume.
Chat works best for questions about how to use a feature, why a trade was rejected, or how to read your account statements. It is less useful for account access problems, since the support agent cannot verify your identity through chat alone and will likely transfer you to phone support anyway.
Chat is available to most Robinhood account holders, but some newer accounts or accounts with limited trading history may not have access immediately. If you do not see a chat option in the Help menu, your account may not yet be may be able to access.
Email support for documentation and non-urgent issues
Send emails to support@robinhood.com. Include your full name, account email address, and a clear description of your problem. Robinhood typically responds within one to three business days, though responses can take longer during periods of high support volume (such as market volatility or system outages).
Email is useful when you need a written record of your request or when your issue is not time-sensitive. Examples include questions about tax documents, requests to review a trade that you believe was executed incorrectly, or complaints about fees. Email also works if you are outside the United States and cannot reach phone support.
Do not use email to report account access problems or suspected fraud. These issues require immediate attention and phone verification. If you email about a security concern, include your phone number and note that the issue is urgent so support can prioritize it.
What information to have ready before contacting support
Gather these details before you call, chat, or email:
- The email address associated with your Robinhood account
- Your account number (visible in Account Settings)
- The specific date and time of the problem or trade in question
- The ticker symbol or security name if your issue involves a specific position
- A description of what you expected to happen versus what actually happened
If you are calling about a trade that did not execute as expected, have the order confirmation number ready. You can find this in your order history or in the notification you received when you placed the trade. If you are calling about a deposit or withdrawal, have the transaction ID from your bank.
What to do if you cannot reach support
If phone lines are busy or chat has a long wait, try again during off-peak hours. The first 30 minutes after market open (9:30 a.m. to 10 a.m. Eastern) and the last hour before close (3 p.m. to 4 p.m. Eastern) tend to have shorter waits than mid-day.
For urgent account access issues outside market hours, check the Robinhood Help Center at robinhood.com/us/en/support. The site has articles on common problems like password resets, two-factor authentication issues, and account lockouts. Many problems can be resolved without contacting support.
If your issue involves a potential system outage or widespread trading problem, check Robinhood's status page or social media accounts before calling. During major outages, support lines become overwhelmed and you may not reach anyone for hours.
Frequently Asked Questions
Does Robinhood have 24/7 customer support?
No. Phone support operates only during market hours (9:30 a.m. to 4 p.m. Eastern, Monday through Friday). In-app chat is also limited to these hours. For issues outside market hours, use the Help Center or send an email to support@robinhood.com.
What if I need to speak to someone about a tax or 1099 form?
Email support@robinhood.com with your question about tax documents. Include your account email and the specific tax year you are asking about. Robinhood does not issue 1099 forms by phone; tax document requests must go through email or the Help Center.
Can I contact Robinhood through social media?
Robinhood monitors its social media accounts but does not handle account-specific issues through Twitter, Facebook, or Instagram. Use these channels only to report widespread outages or to find links to official support resources. For your account, use phone, chat, or email.
How long does it take to get a response from email support?
Robinhood typically responds to emails within one to three business days. During periods of high volume (market volatility, system outages, or earnings season), responses may take longer. If your issue is urgent, call during market hours instead.
What should I do if I think my account was hacked?
Call 1-650-681-0600 immediately and select the account access option. Have your phone number and email address ready for verification. Do not wait for email support. If you cannot access your account at all, you may need to verify your identity through additional steps before Robinhood can help you regain access.