How to Reach Robinhood Support When You Have a Problem
The fastest way to contact Robinhood depends on your problem type
Robinhood offers support through its in-app help center, email, and phone — but not all channels handle all issues equally fast. For account problems, trading errors, or payment issues, the in-app support ticket is usually quickest because it connects you to someone who can see your account. For urgent issues like unauthorized access or a frozen account, phone support is faster. Email takes the longest and works best for documentation you need in writing.
Robinhood does not staff a live chat or social media support team that responds to direct messages. If you see a Robinhood account on Twitter or Facebook, it is for announcements only. The company's support hours are Monday through Friday, 9 a.m. to 5 p.m. Eastern time, though the in-app help center is available 24/7.
Key Takeaways
- The in-app Help section is the primary support channel and lets Robinhood staff see your account details and transaction history directly.
- Phone support at 1-650-681-0600 is faster for urgent problems like account lockouts or suspected fraud, but only available during business hours Monday through Friday.
- Email support through the in-app ticket system creates a record of your issue and Robinhood's response, useful if you need documentation later.
- Robinhood does not monitor direct messages on social media, so tagging the company on Twitter or Facebook will not reach support staff.
Using the in-app Help center to submit a support ticket
Open the Robinhood app and tap the Account icon (usually at the bottom right). Scroll down and select "Help" or "Contact Us" — the exact label varies by app version. You will see a list of common issues like "I can't log in," "I have a question about a trade," or "I need to report fraud." Tap the category that matches your problem.
Robinhood will show you a series of articles or troubleshooting steps related to that category. If none of them solve your problem, look for a button that says "Still need help?" or "Contact support" at the bottom of the screen. Tap it to open a form where you can describe your issue in detail. Include specific information: the date and time of the problem, the security or account number involved, and what you have already tried. Submit the form.
You will receive a ticket number immediately. Robinhood typically responds within 24 to 48 hours during business days. You can check the status of your ticket by returning to the Help section and looking for "My tickets" or "Open cases." Robinhood will send you a notification when someone responds.
Calling Robinhood support by phone
Robinhood's main support phone line is 1-650-681-0600. This number is available Monday through Friday, 9 a.m. to 5 p.m. Eastern time. The line is closed on weekends and U.S. stock market holidays. When you call, you will reach an automated system that asks you to describe your issue. Speak clearly and mention the category of your problem — account access, trading, deposits, withdrawals, or fraud.
The system will route you to the next available representative. Wait times vary depending on call volume; during market hours (9:30 a.m. to 4 p.m. Eastern) call volume is usually highest. If you cannot reach someone immediately, you can leave your phone number and request a callback, though Robinhood does not may provide a specific callback time.
Have your account information ready before you call: your username, the email address associated with your account, and any relevant transaction IDs or dates. If you are calling about a security issue, be prepared to verify your identity through security questions or a code sent to your registered email or phone number.
Sending an email to Robinhood support
You can also submit a support request through email, though this is the slowest method. The best way to do this is through the in-app ticket system described above, which automatically routes your message to the right department. If you need to email Robinhood directly, look for a "Contact us" or "Email support" link at the bottom of the Robinhood website (robinhood.com). This will either provide an email address or open a form that functions like the in-app ticket system.
Email support typically takes 3 to 5 business days for a response. Use email when you need a written record of your communication — for example, if you are disputing a charge or documenting a problem for your own records. Include your full name, account email, and a detailed description of the issue. Keep your message concise but complete; vague descriptions lead to follow-up questions that delay resolution.
What to do if you cannot log in to your account
If you cannot access your Robinhood account to submit an in-app support ticket, you have two options. First, try the "Forgot password?" link on the Robinhood login screen. Enter your email address and follow the password reset instructions. This solves most lockout problems within minutes.
If the password reset does not work, or if you suspect someone else accessed your account, call support immediately at 1-650-681-0600. Tell the representative that you cannot log in and suspect a security issue. They can lock your account to prevent further unauthorized access and help you regain control. Have your phone number and the email address associated with your account ready. If you registered a phone number for two-factor authentication, Robinhood may send a verification code to that number as part of the recovery process.
Reporting fraud or unauthorized transactions
If you see a trade or withdrawal you did not make, or if you believe someone has accessed your account without permission, contact Robinhood immediately by phone at 1-650-681-0600. Do not wait for business hours if the problem occurs after 5 p.m. Eastern — call anyway and listen for an option to report fraud or security issues, which may have a separate after-hours line or voicemail monitored by security staff.
When you report fraud, have the following information ready: the date and time of the unauthorized transaction, the security or account number, the amount involved, and any other details you remember. Robinhood will freeze your account to prevent further unauthorized activity and begin an investigation. The company typically completes fraud investigations within 10 business days, though complex cases may take longer. You will receive updates through the email address on your account.
Frequently Asked Questions
How long does it take to hear back from Robinhood support?
In-app tickets usually receive a response within 24 to 48 hours on business days. Phone support is immediate if you call during business hours (Monday–Friday, 9 a.m.–5 p.m. Eastern). Email takes 3 to 5 business days. Fraud cases are prioritized and typically investigated within 10 business days.
Can I contact Robinhood on Twitter or Facebook?
Robinhood's social media accounts are for announcements only and do not monitor direct messages or replies for support requests. Use the in-app Help section, phone, or email instead. Posting publicly about your account issue will not reach support staff and may expose sensitive information.
What information should I have ready before I contact support?
Have your username or email address, the date and time of the problem, and any relevant transaction IDs or security numbers. If you are reporting fraud, include the amount and type of unauthorized activity. If you are calling about a technical problem, describe exactly what happens when you try to use the feature.
Is there a way to escalate my support ticket if I am not satisfied with the response?
If your ticket response does not solve your problem, reply to the ticket with additional details or ask to escalate the case. You can also call support to discuss your open ticket. Robinhood does not have a formal appeals process, but speaking with a representative by phone sometimes leads to a different resolution than email alone.
What should I do if I need to report a problem outside of business hours?
Submit an in-app support ticket anytime — it will be reviewed when support staff returns during business hours. For urgent security issues like suspected fraud or unauthorized access, call 1-650-681-0600 anyway; the voicemail system may offer an option to report fraud, which is monitored more closely than general support messages.