How to Reach Robinhood Customer Support by Phone
Robinhood does not offer phone support for most account issues
Robinhood does not maintain a general customer service phone line. The company handles most account questions, trading issues, and technical problems through its mobile app, website, or email. If you need to contact Robinhood, you will not be able to call a support number and speak to a representative about your investments or account settings.
The only exception is if you have a legal matter, regulatory inquiry, or need to send formal documentation. In those cases, Robinhood publishes a mailing address on its website where you can send documents by mail or courier. For urgent legal or compliance issues, you may find contact information through Robinhood's official website under "Contact Us."
Key Takeaways
- Robinhood does not offer phone support for trading, account, or technical issues.
- The primary way to contact Robinhood is through the in-app help center, which sorts requests by category and connects you to email support.
- Email responses typically take one to three business days, though complex issues may take longer.
- For legal documents or regulatory matters, you can mail materials to Robinhood's official address listed on their website.
- If you have a brokerage complaint, you can file with the Financial Industry Regulatory Authority (FINRA) through their online complaint system.
How to contact Robinhood through the app or website
Open the Robinhood app and tap the Account icon at the bottom right. Scroll down and select "Help" or "Contact Us." The app will show you a list of common topics—such as "Account and Profile," "Trading," "Transfers," or "Technical Issues"—and you can select the category that matches your question.
After you choose a category, Robinhood displays frequently asked questions and troubleshooting steps. If none of those answer your question, you can tap "Still need help?" or a similar button to submit a message to the support team. You will receive a confirmation that your request has been received, and Robinhood will respond by email within one to three business days.
If you prefer to use a computer, log into your Robinhood account on the website, look for a "Help" or "Support" link (usually in the footer or account menu), and follow the same process. The web version works the same way as the app: select your issue category, review suggested answers, and submit a message if you need further help.
What to expect when you submit a support request
When you send a message through the app or website, Robinhood assigns it a ticket number. Save this number—you will need it if you want to follow up on your request. Robinhood will send you an email confirmation immediately, but the actual response from a support agent typically arrives within one to three business days.
Response time can vary depending on how busy the support team is and how complex your issue is. Account security problems, transfer delays, or technical errors may take longer to investigate than simple questions about how a feature works. If your issue is time-sensitive—for example, if you need to cancel a trade or stop a transfer—mention that clearly in your message so the support team can prioritize it.
Keep copies of all emails you receive from Robinhood support. If you need to file a complaint later or dispute something, these records will be important.
When to use email instead of in-app support
If your issue is complex or you have already submitted a request and want to follow up, you can email Robinhood directly. Look for a support email address on Robinhood's official website under "Contact Us." Using email allows you to write a longer explanation and attach screenshots or documents if needed.
Email can also be useful if you are having trouble accessing the app itself—for example, if you cannot log in or the app keeps crashing. In that case, you cannot use the in-app help feature, so email is your best option.
Filing a complaint if Robinhood does not resolve your issue
If you have submitted a support request, received a response you disagree with, or believe Robinhood has treated you unfairly, you can file a formal complaint. Robinhood is regulated by the Financial Industry Regulatory Authority (FINRA), and FINRA maintains an online complaint system at finra.org.
To file a FINRA complaint, visit the FINRA website, select "File a Complaint," and follow the steps to describe your issue. You will need details about your account, the date of the problem, and what you have already done to try to resolve it. FINRA will forward your complaint to Robinhood, and Robinhood must respond within a set timeframe.
You can also file a complaint with the Securities and Exchange Commission (SEC) through its online form at sec.gov, or with your state's securities regulator if you believe Robinhood has violated securities laws.
Mailing address for legal and formal documents
If you need to send legal documents, regulatory requests, or formal correspondence to Robinhood, you cannot do so by phone. Instead, visit Robinhood's official website and look for the mailing address listed under "Contact Us" or "Legal." Robinhood's address changes depending on the type of document and the department that needs to receive it, so always check the website first to make sure you are sending your mail to the correct location.
When you mail documents, use a service that provides tracking and delivery confirmation, such as certified mail or a courier service. Keep a copy of everything you send and the delivery confirmation. Legal and regulatory matters can take several weeks to process, so do not expect an immediate response.
Frequently Asked Questions
Does Robinhood have a phone number I can call?
No. Robinhood does not offer phone support for account or trading issues. You can only reach them through the in-app help center, the website, or email. For legal or regulatory matters, you can mail documents to the address on their website.
How long does it take to get a response from Robinhood support?
Most responses arrive within one to three business days. Complex issues, account security problems, or high-volume periods may take longer. If your issue is urgent, mention that in your message so the support team can prioritize it.
What if I need to cancel a trade or stop a transfer right away?
Contact Robinhood through the app or website immediately and clearly state that your issue is time-sensitive. If you need to cancel a trade, you may also be able to do so directly in the app without contacting support, depending on the trade status.
Can I file a complaint about Robinhood somewhere other than through their support system?
Yes. You can file a complaint with FINRA at finra.org or with the SEC at sec.gov. Both organizations investigate complaints about brokerages and can take action if they find violations.
What information should I include when I contact Robinhood?
Include your account email, the date the issue occurred, a clear description of what happened, and any steps you have already taken to fix it. If the issue involves a specific trade or transfer, include the date and amount. Screenshots or transaction IDs are helpful too.